Terms & Conditions

These terms govern your use of TargetHire HR (the "Service"), provided by TargetHire HR ("we", "us", "our"). By creating an account or using the Service, your organisation and its users agree to be bound by these terms. If you are agreeing on behalf of an organisation, you confirm that you have the authority to do so.

1. What the Service does

TargetHire HR allows organisations to record or upload audio of candidate screening interviews, automatically transcribe and analyse those recordings using third-party AI models, and review the resulting candidate reports -- including summaries, scoring, strengths, concerns, cultural fit notes, and hiring recommendations -- within the platform. It also allows authorised users within an organisation to share interview records with colleagues and to compare candidates side by side.

The Service is a decision-support tool. It does not make hiring decisions, and any report it produces is an aid to your own judgement, not a determination of a candidate's suitability. You remain solely responsible for the hiring decisions you make.

2. Accounts and plans

To use the Service, an organisation must create an account and nominate an administrator. Plans differ in the number of monthly interviews, number of team members, and features included, as set out on our pricing page at the time of purchase. You are responsible for keeping login credentials confidential and for all activity that takes place under your account.

3. Acceptable use

By using the Service, you agree that you will not, and will not permit any user in your organisation to:

• Record any individual without first obtaining their clear, informed consent to be recorded and to have that recording processed by AI tools, in accordance with applicable law. You are solely responsible for obtaining candidate consent before recording any interview -- the Service includes a field to confirm consent has been recorded, but completing that field does not transfer responsibility to us, and we do not independently verify that consent was actually obtained.
• Make or upload any recording that is unlawful in the jurisdiction where it is made -- for example, covert recordings made in a jurisdiction that requires all parties to consent to being recorded.
• Use the Service to discriminate against candidates on the basis of any characteristic protected by applicable equality or employment law, or to make hiring decisions in a way that would itself be unlawful.
• Upload any content that is defamatory, infringes another person's rights, or that you do not have the right to share (including recordings made by someone else without authorisation).
• Attempt to reverse-engineer, disrupt, overload, or gain unauthorised access to the Service or its underlying systems, or use it to build a competing product.
• Use the Service in any way that would cause us to breach any law, regulation, or third-party agreement, including the terms of our AI processing partners.

We may suspend or terminate accounts that we reasonably believe are being used in breach of this section, with or without notice depending on the severity of the breach.

4. Payment, billing, and cancellation

• Plans are billed monthly in advance, in pounds sterling, via our payment processor (Stripe).
• You may cancel your subscription at any time from within your account or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access until then.
• We offer a 14-day cancellation guarantee: if you cancel within 14 days of your first subscription payment, you may request a full refund of that payment by emailing tradewellharry@gmail.com. This guarantee applies once per organisation and does not apply to subsequent renewal payments.
• Outside of the 14-day guarantee, payments already made are non-refundable, except where required by law.
• If a payment fails, we may suspend access to the Service until the outstanding balance is settled.
• We may change our prices from time to time. Where we do, we will give existing customers at least 30 days' notice before the change applies to their next billing cycle.

5. Data responsibilities

As between you and us, your organisation is the data controller for any candidate data you upload, and we act as a data processor, handling that data only as needed to provide the Service and on your instructions, as described in our Privacy Policy. You are responsible for:

• Having a lawful basis to collect and process candidate data, including obtaining consent to recording where required.
• Giving candidates any information they are entitled to about how their interview will be recorded, processed, and used.
• Responding to candidate requests to exercise their data protection rights, where you are the controller, with our reasonable assistance.
• Only granting access to interview records, within the platform, to colleagues who have a legitimate need to see them.

Candidate data is retained for 90 days by default and then automatically deleted, unless your plan includes, or you separately arrange, an extended retention period. You can request deletion of any candidate record at any time through the platform or by contacting us, and we will action that request without undue delay.

Audio is processed by OpenAI's Whisper model for transcription, and the resulting text is processed by OpenAI's GPT-4o model to generate the structured report, as described in our Privacy Policy. By using the Service, you authorise this processing as a necessary part of how reports are produced.

6. Intellectual property

We retain all rights in the Service itself, including its software, design, and underlying technology. You retain all rights in the content you upload (including audio and candidate information) and in the reports generated from it, and you grant us a limited licence to process that content solely to provide the Service to you.

7. Availability and changes to the Service

We aim to keep the Service available and performing reliably, but we do not guarantee uninterrupted access. We may carry out maintenance, make changes, or temporarily suspend the Service where reasonably necessary, and we will try to give notice of any planned interruption that is likely to be significant.

8. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, we provide the Service, including any AI-generated reports, on an "as available" basis and do not guarantee that any report, score, or recommendation is accurate, complete, or fit for any particular purpose. You are responsible for exercising your own judgement in any hiring decision, and we will not be liable for any decision made on the basis of a report produced by the Service.

To the fullest extent permitted by law, our total liability to you arising out of or in connection with these terms or your use of the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the total amount paid by your organisation for the Service in the twelve months preceding the event giving rise to the claim. We will not be liable for any indirect or consequential loss, including loss of profits, business, or opportunity.

9. Termination

Either party may terminate the agreement by giving notice as described in Section 4 (for cancellation) or, where the other party is in material breach of these terms and (where the breach is capable of remedy) has not remedied it within a reasonable period after being asked to do so. On termination, your right to access the Service ends, and candidate data will be retained and deleted in line with Section 5 and our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law, in the Service, or in how we operate. Where changes are material, we will take reasonable steps to notify account holders before they take effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

11. Governing law

These terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes or claims), are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim.

12. Contact

Questions about these terms can be sent to tradewellharry@gmail.com.